Sometimes things don't go as smoothly as planned, and the subscriber finds themselves in a frustrating situation: they have paid for the subscription, but they have no access to the product or service.
If you find yourself in this situation, there are two possible scenarios to consider:
- You are logged in using a different email address from the one you use to subscribe.
It is possible that you have created multiple accounts or have used a different email address than the one you used to subscribe. If you need any assistance to locate the exact account, you will need to contact firstname.lastname@example.org and provide us with transaction details such as the date of the transaction and the last four digits of the card number that was charged. This information will help the support team locate your subscription.
- The renewal charge failed, and the payment went through after the system auto-canceled the subscription.
Another possible scenario is that the subscription was auto-canceled by the system because the renewal charge failed. However, the payment went through afterward, and you were not able to access the product or service. In this case, you will need to contact email@example.com to reinstate your subscription.